In FiveM, “Failed to getinfo after 3 attempts” and “Fetching info from server” often point to the same issue: the join phase is degraded by blocked UDP, a bad proxy, unsuitable Anti-DDoS filtering or a limited hoster. Here is how to diagnose it and why Peeryx FiveM Reverse Proxy Anti-DDoS can prevent it.
Both messages often point to the same critical step: retrieving server information before the player fully joins.
UDP, firewall, NAT, proxy, packet loss or incompatible Anti-DDoS filtering can trigger it.
If it comes back during spikes or attacks, protect the join stage with a FiveM-aware layer.
Our FiveM Reverse Proxy Anti-DDoS offers are designed to preserve legitimate player connections.
When a player tries to join a FiveM server and gets the “Couldn’t connect” window with “Failed to get info from server (tried 3 times)”, or stays stuck on “Fetching info from server”, the message matters more than it may seem. In many cases, those two symptoms belong to the same underlying issue: the client cannot retrieve the server information properly during the connection stage. In practice, the root cause is often on the network, exposure, proxy or Anti-DDoS side.
This error can appear when UDP is blocked, when firewall or NAT rules do not expose the service properly, when a reverse proxy is badly configured, when the hoster applies filtering that does not fit FiveM, or when a DDoS attack degrades the join stage without taking the server fully offline.
This article is made for server owners searching “failed to getinfo after 3 attempts fivem”. It explains the real causes, the wrong fixes to avoid and why Peeryx FiveM Anti-DDoS through Reverse Proxy is often the right answer when the error keeps coming back.
If the error affects several players, comes back during traffic peaks or appears during attacks, treat it as a network availability problem. That is exactly the use case for a FiveM Anti-DDoS Proxy offer: protect the server entry point before players get blocked.
If players see “Failed to get info from server” or remain stuck on “Fetching info from server”, a simple restart will not fix the root cause. A Peeryx FiveM Reverse Proxy Anti-DDoS offer adds a clean entry point, protects useful UDP flows, reduces false positives and returns clean traffic to your server.
The FiveM client tries to retrieve server information before completing the join. If that retrieval fails several times, FiveM shows “Failed to getinfo after 3 attempts”. The server may still look online in some places: the issue is the real path players use to reach it.
The message therefore points to a very specific stage: retrieving server information. If your players see it, they are not just disconnected; they cannot pass an essential network step.
Partial or unstable replies can still pass simple checks.
It appears during the join stage, not only after gameplay.
Firewall, UDP, proxy, filtering or attacks can break this stage.
The most common causes are often basic: bad port exposure, incomplete NAT, blocked UDP, strict firewall, unstable route or packet loss. The trap is that FiveM shows a very visible error while the real cause is an invisible network rule.
FiveM is especially sensitive to UDP behavior. A hoster, firewall or Anti-DDoS layer that mishandles some flows can make the server look alive while preventing players from retrieving required information.
A DDoS attack does not always take a FiveM server fully offline. It may only degrade the join stage: more loss, slower replies, incomplete getinfo answers, overload on the exposed port or abnormal proxy behavior. The result is “Failed to getinfo after 3 attempts” for some players.
The other common case is incompatible Anti-DDoS. A generic protection layer may absorb volume but block or slow legitimate FiveM packets. If the filter does not understand your usage, it can create the incident it was supposed to prevent.
That is why DDoS protection must be adapted to FiveM. The goal is not only to survive the attack, but to preserve legitimate joins, server information retrieval and the clean path back to the backend.
Saturates the link or part of the path.
Degrades joins without cutting everything off.
May create false positives, loss or delays on real FiveM traffic.
A reverse proxy can help FiveM, but only if it is built for that use case. A standard HTTP proxy, undersized tunnel or wrong redirection can create getinfo errors. The same applies when the hoster applies strict UDP filtering or gives little visibility into mitigation.
In that scenario, the owner may think FiveM is the problem while the real issue is architecture: wrong entry point, bad filtering, unsuitable proxy or a bundled hoster protection that is too limited for an attacked gaming server.
A standard proxy may not fit FiveM.
Bundled protection may be limited or opaque.
If UDP is unstable, getinfo fails quickly.
Start by checking the basics: ports, firewall, NAT, DNS, security rules and logs. But if everything looks correct and the error returns under load, during attacks or for specific players, you need a more serious network approach.
For many FiveM servers, the best answer is a specialized Reverse Proxy + Anti-DDoS layer. It acts as a clean entry point, absorbs attacks, reduces false positives and returns legitimate traffic to the server without exposing the backend directly.
For a public server with an active community, the most efficient answer is often to place a Peeryx FiveM Reverse Proxy + Anti-DDoS layer in front of the backend. You keep your server, but the entry exposed to players goes through protection built for gaming attacks, UDP flows and false positives that break joins.
If players see “Failed to get info from server” or remain stuck on “Fetching info from server”, a simple restart will not fix the root cause. A Peeryx FiveM Reverse Proxy Anti-DDoS offer adds a clean entry point, protects useful UDP flows, reduces false positives and returns clean traffic to your server.
Ports, NAT, firewall, DNS and server logs.
Permanent, regional, under spike or under attack?
Use a layer adapted to FiveM constraints.
Choose FiveM Anti-DDoS via Reverse Proxy.
Peeryx is not only about hiding an IP or advertising a large mitigation number. The goal is to protect the useful path: clean entry, adapted filtering, fewer false positives and clean traffic return to your server. For FiveM, that is what matters when players are blocked while joining.
If your players see “Failed to getinfo after 3 attempts”, our approach is simple: identify whether the issue comes from the network path, hoster, proxy or generic Anti-DDoS, then deploy a suitable FiveM Reverse Proxy Anti-DDoS offer if needed.
Our FiveM Proxy Anti-DDoS offers are built for server owners who want to reduce this type of incident without migrating the whole infrastructure. The goal is simple: legitimate players should be able to join even when surrounding traffic is dirty, unstable or attacked.
Clean entry point without exposing the backend.
Filtering designed to protect legitimate joins.
Clean handoff back to your existing server.
Useful when errors appear during attacks or spikes.
Not always. The server may be partially reachable while server information retrieval fails. Network, proxy, Anti-DDoS or hoster issues can be involved.
Yes. An attack can degrade the join stage without taking the server fully offline. Loss, delay or incomplete replies may be enough.
Yes. Some generic protections filter or slow legitimate flows, especially when they are not adapted to gaming and UDP use cases.
A specialized reverse proxy can act as a clean entry point, absorb noise, protect the backend and stabilize joins.
When the error returns regularly, especially under load, during attacks or after you already checked ports and firewall.
“Failed to getinfo after 3 attempts” is not just another FiveM message. It is often the symptom of a server that cannot be reached cleanly, a fragile UDP path, a wrongly placed proxy or an Anti-DDoS layer that does not understand FiveM constraints.
If it happens once, check ports, firewall, NAT and logs. If it keeps coming back, especially during spikes, attacks or for specific player groups, you should consider a more specialized protection layer. Peeryx FiveM Reverse Proxy Anti-DDoS offers are designed exactly for that: protect the join stage, absorb attacks and return only clean traffic to the server.
This error may indicate that your FiveM server is not properly protected or that the network / Anti-DDoS layer is breaking the join stage. Peeryx FiveM Anti-DDoS through Reverse Proxy helps stabilize joins, absorb attacks, reduce false positives and return clean traffic to your backend. View FiveM Proxy Anti-DDoS offers.
